What is your return policy?
For domestic returns:
Vitacost.com offers free returns for all domestic orders within 60 days of your purchase. If your item has been damaged in transit or if you are simply are not satisfied with it for any reason, you can very quickly and easily process a refund or replacement item by visiting us online at service.vitacost.com. Typically, most items do not even have to be returned to us.
If we do request that you send the product back to us, there are no restocking fees and we will gladly refund the cost of return shipping. Simply follow the instructions below:
1. Chat, email or call us with the information for the item(s) you wish to return.
2. One of our friendly and professional Customer Service Associates will be happy to provide you with a Return Merchandise Authorization (RMA) number.
3. Pack the item(s) in a cardboard box, adding cushioning material to avoid breakage if necessary.
4. Write the RMA number on the box.
5. Send it to:
130 Lexington Parkway
Lexington, North Carolina 27295
Please note: If using USPS, please request Delivery Confirmation.
6. Chat, email or call us with the amount of return postage you paid and we will credit that amount back to your original form of payment.
7. Once we receive your returned item(s), we will process your refund within 1 business day.
Exclusions & other important details
Sample boxes and sample items cannot be returned.
Only one opened package of any product can be returned. All others of the same product must be in a factory-sealed container to be eligible for a refund.
Please note: if you wish to request a refund or replacement instead, click here.
For international returns, refunds & replacements:
For orders shipped outside of the U.S., refund requests must be made within 90 days of purchase.
Due to both customs regulations and the high cost of shipping, we unfortunately cannot process replacements or accept returns for orders shipped outside of the U.S. at this time.
Visit our international page and click your country's flag for specific information about returns.